Complex Care At Home support for Local Authority Commissioners
Safe, stable complex care packages at home
We work with local authority commissioning teams and social care professionals to provide safe, well-governed packages for people with high needs and complex risks, where a standard personal care service is not enough.
The pressures you are managing on the ground.
People’s needs in the community are becoming more complex. Multiple long-term conditions, polypharmacy, high-risk clinical procedures and safeguarding complexity are no longer unusual in community care commissioning. And the number of providers equipped to manage those needs safely, with real nurse oversight and clinical governance, remains limited.
When a standard domiciliary service cannot safely meet a person’s needs, the options narrow quickly. Residential care is expensive and often not what the person wants. Hospital is not appropriate if it can be avoided. And a package that breaks down through inadequate clinical oversight carries real consequences, for the person, for the family, and for the commissioning team.
Assessment-led packages designed for high-need, high-risk cases.
Every CareLink Direct package starts with a proper clinical assessment. We do not apply standard care models to complex situations.
We assess the individual, the clinical tasks required, the risk profile, the home environment and the family’s capacity, and we design a package around what we find.
Complex clinical procedures at home.
Here is how CareLink Direct supports local authority commissioning.
CareLink Direct provides an alternative. Packages that are properly assessed, clinically supervised, contingency-planned and documented, for the cases where most agencies cannot help.
Advanced Clinical Procedures
Ventilation support, tracheostomy care, enteral feeding, suctioning, catheter & stoma care, delivered by nurses and trained, signed-off carers.
Condition-Led Care
Specialist support for acquired brain injury, spinal cord injury, MND, muscular dystrophy, stroke recovery, dementia, mental health conditions, and more.
Personal Care & Daily Living
Washing, dressing, oral care, medication support and daily living assistance, administeed with dignity, within a nurse-supervised framework.
Palliative & End of Life Care
Compassionate, nurse-led care that keeps comfort and dignity at the centre, coordinated with GPs, district nurses and specialist palliative teams.
Complex Care Packages
Bespoke, nurse-led arrangements combining clinical procedures and personal care, built around individual assessment, not a standard template.
Night Care & Live-in Support
Waking night, sleeping night, and live-in care options, so your loved one is never alone when it matters most. Try our Night Care & Live-in Support.
What We Do
CareLink Direct is a nurse-led complex care provider serving Sussex and Surrey, registered with the CQC for Treatment of Disease, Disorder or Injury
Complex clinical procedures safely supervised in the community.
Some packages require clinical procedures that personal care only services cannot provide. CareLink Direct is CQC registered for TDDI and is able to deliver nurse-supervised clinical care at home, including the procedures listed below. Each is delivered by trained carers signed off on specific competencies, with nurses actively involved in oversight and review.
Safeguarding, MCA and DoLS
For packages involving people with complex safeguarding situations, those who may lack capacity, or those subject to deprivation of liberty, the commissioning team needs a provider that can demonstrate genuine competence, not just a policy document.
CareLink Direct staff are trained in safeguarding, the Mental Capacity Act and Deprivation of Liberty Safeguards as part of their core preparation. Our nurses are involved in best-interest decision-making where relevant, and we work with local authority safeguarding teams and social workers as part of the wider multi-disciplinary arrangement.
Refer, enquire or invite us to tender.
Contact us by phone, email or the referral form. We will acknowledge your enquiry promptly and confirm whether the package is within our scope.
Registered for TDDI
“Registered to provide Treatment of Disease, Disorder or Injury (TDDI)”, meaning we are approved to deliver complex clinical care at home for people living with serious illness, disability, or injury.
