Specialist complex care at home

When care needs become complex, families need more than standard home care. CareLink Direct helps your loved one stay safe at home with:

  • Nurse-led clinical care
  • Specialist support for complex conditions using personalised care plans
  • For private users, local authorities, ICB & more
  • CQC Registered

    Treatment of Disease, Disorder or Injury

  • 40 Years

    Combined clinical experience

  • Quick Responses

    Usually within the hour on working days

  • Respond Within the Hour

    On working days

Complex and Specialist Care at Home

Specialist nurse-led care, beyond ordinary home care

Every procedure is delivered by nurses and trained carers working under nurse-led supervision, covering clinical needs that most home care agencies are simply not equipped to provide.

How it works

Three steps. From the first conversation to care in place.

Whether you are a family trying to keep a loved one at home or a professional arranging a complex care package, we can help.

Nurse discussing care plan with elderly woman at home in Sussex and Surrey
Carer supporting elderly woman with companionship and emotional support at home in Sussex and Surrey

We assess and plan together

One of our nurses visits to properly assess and take the time to listen to you and your loved one.

Carer assisting elderly woman with meal support and daily living at home in Sussex and Surrey

Care begins

We have nurses and trained carers ready; we can often start care quickly once the plan is agreed and safe to begin.

Who We Help​

Care designed around you and the people who matter to you

Whether you are a family trying to keep a loved one at home or a professional arranging a complex care package, we can help.

Specialist complex care at home so the person you love can stay safe, and stay home.

We will visit, ask the right questions, and build a care plan properly one that reflects who your loved one is, not just what their diagnosis says.

  • Nurse-led assessment built around who they are, not just what they need
  • Complex clinical procedures delivered by trained, supervised carers
  • Consistent carers your loved one will come to know and trust
  • Night care and live-in support so they are never alone when it matters most
  • Families always kept involved and informed, and not as an afterthought
Family spending quality time with elderly parents at home supported by care in Sussex and Surrey

So getting older does not have to mean leaving home.

We will visit, take the time to understand your loved one properly, and build a care plan around who they are, not just what has changed. Their independence matters. Their routine matters. The things they have always done matter.

  • Nurse-led assessment that sees the whole person, not just a list of conditions
  • Complex clinical procedures managed safely at home, so hospital stays can be avoided where possible
  • Support for families where a loved one is reluctant to accept care
  • Medication managed safely and consistently
  • Families kept involved throughout, because you have been carrying this, and you should not have to carry it alone
carer out with service user

A CQC-registered TDDI provider for complex discharge and community care packages.

We work with hospital discharge teams, community matrons, CHC coordinators and ICB commissioning teams to arrange safe, well-governed complex care at home quickly and without the complications that often accompany high-acuity packages.

  • CQC registered for TDDI with verified clinical governance
  • ITU-trained nurses with 40 years combined experience
  • Safe and timely discharge support, mobilisation without unnecessary delay
  • Regular NEWS monitoring with early escalation built into every plan
  • Reducing admissions and preventing package breakdown
Nurse checking blood pressure of elderly man at home in Sussex and Surrey

So children and young people can grow up where they belong.

We will visit, take the time to understand your child properly, and build a care plan around who they are, their routine, what matters to them, what their family life looks like. Not just what their diagnosis says

  • Nurse-led assessment built around your child as an individual, not a clinical label
  • Complex clinical procedures delivered by trained carers under direct nurse supervision
  • Consistent carers your child will come to recognise, trust and feel safe with
  • Continuous monitoring and clinical escalation if your child’s condition changes
carer out with service user

Complex care packages for the more complex care needs

For high-need, high-risk cases where personal care alone is not enough and where package breakdown carries real consequences. We provide packages that are properly assessed, clinically supervised, contingency-planned and documented.

  • Assessment-led packages designed for high-need, high-risk cases
  • Safeguarding, MCA and DoLS embedded in practice, not just policy
  • Complex clinical procedures safely supervised in the community
  • Digital records and audit-ready documentation as standard
  • Honest about capacity and timelines — we do not overpromise
Nurse checking blood glucose levels of elderly woman at home in Sussex and Surrey

Clinically robust community care for injury and clinical negligence cases.

For ABI, spinal injury and complex trauma cases requiring long-term, well-documented care at home. We work closely with case managers, insurers, solicitors and medical experts to deliver care packages that are safe, stable and built to withstand scrutiny.

  • ITU-trained nurses directly involved in care assessment and delivery
  • Documentation built to withstand medico-legal scrutiny
  • Multi-disciplinary collaboration with case managers, solicitors, etc
  • Carers trained in specific procedures before working independently
  • Written reporting on clinical progress, care delivery and any concerns
Nurse supporting elderly woman in wheelchair with mobility and outdoor care in Sussex and Surrey

Who We Are

Where We Cover

CareLink Direct was founded by three nurses who, between them, bring around 40 years of nursing experience to every care package we deliver.

What makes us different is straightforward: our clinical leadership does not manage from an office. They are on the ground, involved in care, and present when it matters.

Serving Worthing, Brighton, Chichester, Crawley and across Sussex and recently Surrey postcodes as well.

Getting in touch doesn’t commit you to anything. It’s just a conversation.

Our clinical team will listen to your situation, explain what we can offer, and be honest about whether we are the right fit.