About us
Nurse Led Care You Can Trust
Specialist complex care at home so the people you love can stay safe, and stay home.
We believe that being a nurse means being present. Not managing from a distance.
CareLink Direct was founded by three nurses who had spent years working in some of the most demanding clinical environments and who kept seeing the same problem. People with serious, complex health needs were being sent home, or remaining at home, without the right clinical support around them. Families were left to manage procedures they had never been trained for. Care packages were arranged by people who were not present on the ground and did not always understand what was actually happening day to day.
Three nurses. Around 40 years of experience between us. All of us still on the ground.
Each of us has worked in complex, high-acuity clinical environments, including ITU, and each of us chose to build a company where that clinical experience stays close to the people we are caring for.
We are not a management team that oversees care from a distance. We are nurses who are involved in assessments, present in care planning, and reachable when something changes. That is not a coincidence: it is what we built the company around.
Who We Are
Meet The Team
Whether you are a family trying to keep a loved one at home or a professional arranging a complex care package, we can help.
Meet Constance…
Constance is a highly experienced Registered Nurse with over 20 years of post-registration experience across NHS and private healthcare, specialising in complex care at home, community nursing and elderly care across Sussex and Surrey. She began her career in acute settings before progressing into district nursing and community matron roles with Crawley Primary Care Trust, where she managed patients with complex, long-term conditions and worked across primary, secondary and social care.
She went on to hold senior leadership roles within a West Sussex domiciliary care provider, including Registered Manager and Head of Community Services. In these roles, she led clinical governance, oversaw care planning and audits, supported staff training, and managed the delivery of complex TDDI care packages in the community. She has extensive experience working with NHS teams, local authorities and families, including supporting Continuing Healthcare (CHC) processes.
With a Postgraduate Diploma in Dementia Studies and a strong background in community health, Constance brings a calm, hands-on and compassionate approach combining clinical expertise with a genuine understanding of what matters most to the people and families she supports.
Meet Gratitude…
Gratitude brings 17 years of hands-on nursing experience to CareLink Direct. She is a compassionate and motivated Registered Nurse with a Diploma in Adult Nursing from the University of Brighton, committed to delivering high-quality, patient-centred care. She has vast experience across a variety of healthcare settings, including NHS hospital acute wards, community complex care nursing, hospice palliative care, nursing homes, and home care environments. This has enabled her to care for clients with diverse and complex health needs.
Gratitude is a member of the Royal College of Nursing. Her specialist experience in complex home care includes tracheostomy care, PEG feeding, catheter and stoma care, epilepsy management, brain injury, spinal injury care, and ventilation support. She has worked as a Clinical Lead Nurse in home care settings and has 4 years’ experience as a Registered Manager of a home care company. This includes direct oversight of assessing, planning, and implementing care, as well as evaluating outcomes to ensure safe and effective practice. She also has experience in safeguarding and clinical governance.
Gratitude values clear communication and actively involves clients and their families in care decisions, ensuring they feel supported and informed throughout their healthcare journey.
Gratitude is confident that her dedication, clinical competence, and caring nature make her a valuable addition to CareLink Direct Ltd.
Meet Connie…
Connie holds a Bachelor of Science (Honours) degree in Adult Nursing from the University of Brighton. Following the completion of her studies, she worked across a variety of wards within the NHS, where she gained valuable experience in diverse acute hospital settings. This exposure strengthened her clinical confidence and enabled her to develop a broad range of skills in managing complex patient needs.
After leaving the NHS, Connie transitioned into community healthcare as a Complex Care Nurse. Just to mention a few of her duties in community, she supported clients with highly specialised needs, including ventilator care, tracheostomy management, cough assist, enteral feeding, TPN, IVs,insulin, catheter care, and stoma care,
During her time in the community, Connie progressed to the position of Complex Care Lead Nurse, a role she held for over five years. She later stepped down to become a Registered Manager and Co-owner of a domiciliary care company in Brighton and Hove.
Connie brings extensive experience in managing complex care packages, as well as strong leadership and management capabilities. She has a proven ability to work collaboratively with individuals and families, delivering high-quality, person-centred care within home settings.
With her depth of clinical expertise and leadership experience, Connie is well-positioned to lead and strengthen Carelink Direct’s clinical department.
Speak to a nurse-led team you can trust
Regulated, registered, and accountable.
CareLink Direct is registered with the Care Quality Commission (CQC) for Treatment of Disease, Disorder or Injury, the regulated activity that covers complex clinical care at home. This is not a standard registration that every home care agency holds. It requires nurse oversight, clinical governance, appropriate training and accountability structures that most domiciliary agencies are not set up to provide.
Our Clinical Approach
Every provider says the right things. We would rather show you exactly where we do not cut corners, because in complex care, that is what keeps people safe.
Every complex package we run is reviewed directly by a nurse, not just signed off remotely.
Our nurses are present, not remote. They assess, plan, and stay involved throughout because complex care cannot be managed at a distance.
No carer delivers a clinical procedure without training, supervision, and signed-off competency.
Every clinical task is trained properly. No one delivers complex care based on general training or assumptions.
No Surprises. Ever. If something changes, you hear it from us first, clearly, and without delay.
We share information openly. Families and professionals are kept informed at every stage, clearly and without delay.
Every care plan is built from a nurse-led assessment, never from a standard template.
Every package starts with a proper assessment. No templates, no assumptions, just a plan built around the individual.
What to Expect
What working with us actually looks like.
Talk First. Then Advise.
When you contact CareLink Direct, you speak to someone who listens before suggesting anything. We ask about your situation, the needs involved, and what has and has not worked before. If we are not the right fit, we will tell you. Clearly and honestly.
Proper Assessment. Done Right.
If we are the right fit, a nurse will visit to carry out a full assessment. We take the time to do this properly because rushed assessments lead to care plans that do not hold up. From there, we build the plan with you, agree on the team, and confirm everything before care begins.
Ongoing Clinical Oversight
Once care is in place, our nurses remain actively involved. They review care plans, monitor for changes, and coordinate with GPs, hospital teams, and other health professionals when needed. Families are kept informed and involved throughout, not as an afterthought, but as part of how we work.
Planned For The Unexpected
We do not leave complex care to chance. Every care package includes clear contingency planning: what happens if a carer cannot attend, what happens in an emergency, who is contacted, and in what order. Because complex care at home requires that level of preparation, we build for it from the start.