Request a free assessment

Get started with a no-obligation consultation.

How it works

Three steps. From the first conversation to care in place.

Here is what happens when you get in touch.

  • Nurse discussing care plan with elderly woman at home in Sussex and Surrey

    We get back to you

    We aim to respond from within a few minutes up to 24 hours on working days, depending on how busy we are. You will not be chased or passed around. We will take the time to understand who you are and what you need before suggesting anything.

  • Carer supporting elderly woman with companionship and emotional support at home in Sussex and Surrey

    We listen properly

    We arrange a free assessment, either at home or by phone, depending on what works for you. Every person’s needs are different, so we do not start with assumptions. The person needing care, and the people around them, know their situation best. We will listen.

  • Carer assisting elderly woman with meal support and daily living at home in Sussex and Surrey

    We are honest about whether we can help

    Once we understand the situation, we will tell you clearly whether CareLink Direct is the right fit, and what that would look like in practice. Because we have nurses and trained carers ready, we can often start quickly once a care plan is agreed and it is safe to begin.

Nurse discussing care plan with elderly woman at home in Sussex and Surrey

We get back to you

We aim to respond from within a few minutes up to 24 hours on working days, depending on how busy we are. You will not be chased or passed around. We will take the time to understand who you are and what you need before suggesting anything.

Carer supporting elderly woman with companionship and emotional support at home in Sussex and Surrey

We listen properly

We arrange a free assessment, either at home or by phone, depending on what works for you. Every person’s needs are different, so we do not start with assumptions. The person needing care, and the people around them, know their situation best. We will listen.

Carer assisting elderly woman with meal support and daily living at home in Sussex and Surrey

We are honest about whether we can help

Once we understand the situation, we will tell you clearly whether CareLink Direct is the right fit, and what that would look like in practice. Because we have nurses and trained carers ready, we can often start quickly once a care plan is agreed and it is safe to begin.

Talk To Us About Your Needs.

CareLink Direct - Free Care Assessment Request

We will listen to your situation properly before suggesting anything. Whether you are arranging care for someone you love, or you are a professional looking for a clinically capable community provider, this is the right place to begin.

Kindly complete the form, and we will arrange your free assessment promptly.

Your information is kept securely and will only be used to respond to your enquiry. We do not share your details with third parties for marketing purposes. Read our Privacy Policy.

Who We Help​

Care designed around you and the people who matter to you

Whether you are a family trying to keep a loved one at home or a professional arranging a complex care package, we can help.

Specialist complex care at home so the person you love can stay safe, and stay home.

We will visit, ask the right questions, and build a care plan properly one that reflects who your loved one is, not just what their diagnosis says.

  • Nurse-led assessment built around who they are, not just what they need
  • Complex clinical procedures delivered by trained, supervised carers
  • Consistent carers your loved one will come to know and trust
  • Night care and live-in support so they are never alone when it matters most
  • Families always kept involved and informed, and not as an afterthought
who We Help Free Assessment
Family spending quality time with elderly parents at home supported by care in Sussex and Surrey

So getting older does not have to mean leaving home.

We will visit, take the time to understand your loved one properly, and build a care plan around who they are, not just what has changed. Their independence matters. Their routine matters. The things they have always done matter.

  • Nurse-led assessment that sees the whole person, not just a list of conditions
  • Complex clinical procedures managed safely at home, so hospital stays can be avoided where possible
  • Support for families where a loved one is reluctant to accept care
  • Medication managed safely and consistently
  • Families kept involved throughout, because you have been carrying this, and you should not have to carry it alone
who We Help Discuss a package
carer out with service user

A CQC-registered TDDI provider for complex discharge and community care packages.

We work with hospital discharge teams, community matrons, CHC coordinators and ICB commissioning teams to arrange safe, well-governed complex care at home quickly and without the complications that often accompany high-acuity packages.

  • CQC registered for TDDI with verified clinical governance
  • ITU-trained nurses with 40 years combined experience
  • Safe and timely discharge support, mobilisation without unnecessary delay
  • Regular NEWS monitoring with early escalation built into every plan
  • Reducing admissions and preventing package breakdown
who We Help Talk to us
Nurse checking blood pressure of elderly man at home in Sussex and Surrey

So children and young people can grow up where they belong.

We will visit, take the time to understand your child properly, and build a care plan around who they are, their routine, what matters to them, what their family life looks like. Not just what their diagnosis says

  • Nurse-led assessment built around your child as an individual, not a clinical label
  • Complex clinical procedures delivered by trained carers under direct nurse supervision
  • Consistent carers your child will come to recognise, trust and feel safe with
  • Continuous monitoring and clinical escalation if your child’s condition changes
who We Help Discuss a package
carer out with service user

Complex care packages for the more complex care needs

For high-need, high-risk cases where personal care alone is not enough and where package breakdown carries real consequences. We provide packages that are properly assessed, clinically supervised, contingency-planned and documented.

  • Assessment-led packages designed for high-need, high-risk cases
  • Safeguarding, MCA and DoLS embedded in practice, not just policy
  • Complex clinical procedures safely supervised in the community
  • Digital records and audit-ready documentation as standard
  • Honest about capacity and timelines — we do not overpromise
who We Help Discuss a package
Nurse checking blood glucose levels of elderly woman at home in Sussex and Surrey

Clinically robust community care for injury and clinical negligence cases.

For ABI, spinal injury and complex trauma cases requiring long-term, well-documented care at home. We work closely with case managers, insurers, solicitors and medical experts to deliver care packages that are safe, stable and built to withstand scrutiny.

  • ITU-trained nurses directly involved in care assessment and delivery
  • Documentation built to withstand medico-legal scrutiny
  • Multi-disciplinary collaboration with case managers, solicitors, etc
  • Carers trained in specific procedures before working independently
  • Written reporting on clinical progress, care delivery and any concerns
who We Help Discuss a package
Nurse supporting elderly woman in wheelchair with mobility and outdoor care in Sussex and Surrey

Frequently Asked Questions

Yes. There is no charge for the initial assessment and no obligation to go ahead. We do not believe in pressuring anyone into a decision before they are ready.

That is fine. Most people who contact us are not sure at first. You do not need to arrive with a care plan or a diagnosis. Tell us what is happening and we will ask the right questions. Our assessment is designed to help work out what is needed, not to confirm a decision you have already made.

Because we have nurses and trained carers in place, we can often move quickly once the care plan is agreed and it is safe to begin. If your situation is urgent, please tell us when you contact us and we will prioritise accordingly.

We are based in Worthing and serve Sussex and Surrey, including Brighton, Chichester and Crawley, within approximately a 40-mile radius. We are expanding into Surrey and already support children there. Please contact us if you are not sure whether we cover your area.